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Quality is important to our business because we value our customers, employees and supply chain.

We strive to provide our customers with a service which meets and exceeds all expectations.

At Leyton Homes Ltd we are committed to providing the client with a service which reflects their own quality objectives and will work in conjunction to achieve objectives specified.

We are committed to continuous improvement and have established a quality management system which provides a framework for measuring and improving our performance.

We have the following system and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business.

  • Training and development of our employees.

  • Customer complaints procedure.

  • Selection and performance monitoring of suppliers against set criteria.

  • Regular gathering and monitoring of customer feedback.

  • Regular audit of our internal processes.

  • Management review of audit results, customer feedback and complaints.


Though the Director has ultimate responsibility for Quality, all employees have a responsibility in their own area of work so helping to ensure that Quality is embedded throughout the whole of the company.

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