QUALITY STATEMENT

Quality is important to our business because we value our customers, employees and supply chain.

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We strive to provide our customers with a service which meets and exceeds all expectations.

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At Leyton Homes Ltd we are committed to providing the client with a service which reflects their own quality objectives and will work in conjunction to achieve objectives specified.

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We are committed to continuous improvement and have established a quality management system which provides a framework for measuring and improving our performance.

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We have the following system and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business.

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• Training and development of our employees.
   

• Customer complaints procedure.
   

• Selection and performance monitoring of suppliers against set criteria.
   

• Regular gathering and monitoring of customer feedback.
   

• Regular audit of our internal processes.
   

• Management review of audit results, customer feedback and complaints.

 

Though the Director has ultimate responsibility for Quality, all employees have a responsibility in their own area of work so helping to ensure that Quality is embedded throughout the whole of the company.